Refund Policy

Last Updated: January 2025

1. Our Commitment

At IT Consulting Scholar, we are confident in the quality of our courses and committed to your satisfaction. We offer a comprehensive refund policy to ensure you can purchase with confidence. This Refund Policy outlines the terms and conditions under which refunds are provided for our IT consulting courses and services.

2. 30-Day Money-Back Guarantee

2.1 Standard Refund Period

We offer a 30-day money-back guarantee on all individual course purchases. If you are not completely satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

2.2 Eligibility Criteria

To qualify for a refund under our 30-day money-back guarantee, you must:

  • Request the refund within 30 days of the original purchase date
  • Have accessed less than 30% of the course content
  • Not have downloaded more than 25% of downloadable course materials
  • Not have received a certificate of completion for the course
  • Provide a valid reason for the refund request
  • Have made the purchase directly through our website (not through third-party platforms)

2.3 What's Covered

The 30-day money-back guarantee covers:

  • Individual course purchases (Products 1-4)
  • Course bundles (Product 5) when less than 30% of any included course has been accessed
  • Technical issues that prevent course access (subject to verification)
  • Course content significantly different from description
  • Personal circumstances preventing course completion

3. Course Bundle Refund Policy

3.1 IT Consulting Masterclass Bundle

The IT Consulting Masterclass Bundle (Product 5) has specific refund conditions:

  • Full refund available within 30 days if less than 30% of any individual course has been accessed
  • If one or more courses have been substantially accessed (over 30%), a partial refund may be available
  • Partial refunds are calculated based on the individual course prices minus accessed courses
  • Bundle discount is forfeit in partial refund scenarios

3.2 Partial Refund Calculation Example

If you purchased the bundle (£3,999) and accessed 50% of one course (£899), you would be eligible for a refund of the remaining courses at their individual prices (£4,797) minus the bundle price paid (£3,999), adjusted for the discount structure. Our customer service team will provide exact calculations.

4. Refund Exclusions

4.1 Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

  • Requests made after the 30-day refund period
  • Course completed and certificate of completion issued
  • More than 30% of course content has been accessed
  • Course materials downloaded or distributed to third parties
  • Violation of our Terms and Conditions
  • Abuse of the refund policy (multiple refund requests)
  • Purchase made through third-party platforms or resellers
  • Promotional or discounted courses explicitly marked as non-refundable
  • Change of mind after course completion

4.2 Special Circumstances

Courses purchased during special promotions may have modified refund terms clearly stated at the time of purchase. These terms supersede this general refund policy for those specific purchases.

5. How to Request a Refund

5.1 Refund Request Process

To request a refund, follow these steps:

  1. Contact our customer support team within 30 days of purchase
  2. Provide your order number and registered email address
  3. State the reason for your refund request
  4. Allow us to verify your eligibility (course access percentage, completion status)
  5. Await confirmation of refund approval

5.2 Contact Information for Refunds

Submit refund requests through:

5.3 Required Information

Please include the following in your refund request:

  • Full name
  • Email address used for purchase
  • Order number or transaction ID
  • Purchase date
  • Course name(s)
  • Detailed reason for refund request
  • Preferred refund method

6. Refund Processing

6.1 Review Period

Upon receiving your refund request, we will:

  • Acknowledge receipt within 1-2 business days
  • Review your request and verify eligibility within 3-5 business days
  • Notify you of approval or denial via email
  • Process approved refunds within 5-7 business days

6.2 Refund Method

Refunds will be issued using the original payment method whenever possible:

  • Credit/Debit card refunds: 5-10 business days to appear on your statement
  • PayPal refunds: 3-5 business days
  • Bank transfers: 7-14 business days

Processing times may vary depending on your financial institution. We are not responsible for delays caused by payment processors or banks.

6.3 Refund Amount

Approved refunds include:

  • Full course purchase price
  • Applicable taxes paid (where refundable by law)

Transaction fees and currency conversion charges imposed by payment processors are non-refundable.

7. Course Access After Refund

Upon approval of your refund:

  • Your access to the refunded course(s) will be immediately revoked
  • You must delete any downloaded course materials
  • Certificates of completion (if issued) become invalid
  • You may not retain or use any course content
  • Your account may be flagged to prevent abuse of the refund policy

8. Technical Issues and Support

8.1 Technical Difficulties

If you experience technical problems accessing your course, please contact our support team BEFORE requesting a refund. We will:

  • Investigate the issue promptly
  • Provide technical assistance to resolve access problems
  • Offer alternative access methods if available
  • Extend your refund period if resolution takes significant time

8.2 Course Quality Concerns

If you believe the course content does not match the description or is of unsatisfactory quality:

  • Contact us with specific concerns within 14 days of access
  • Provide detailed feedback about the issue
  • Allow us opportunity to address your concerns or improve content
  • Request a refund if issues remain unresolved

9. Promotional and Gift Purchases

9.1 Promotional Offers

Courses purchased at promotional prices or with discount codes:

  • Are eligible for refunds under the same 30-day policy
  • Refund amount equals the actual price paid (promotional price)
  • Promotional codes or discounts cannot be reused after refund

9.2 Gift Purchases

For courses purchased as gifts:

  • The purchaser must request the refund, not the recipient
  • Refund is issued to the original purchaser's payment method
  • Standard 30-day policy applies from date of purchase (not redemption)
  • Unredeemed gift courses are fully refundable

10. Chargebacks and Disputes

10.1 Chargeback Policy

We encourage you to contact us directly before initiating a chargeback with your financial institution. Chargebacks:

  • Incur additional processing fees and administrative costs
  • May result in immediate account suspension
  • Can affect your ability to purchase future courses
  • May be disputed if they violate our refund policy terms

10.2 Fraudulent Chargebacks

Chargebacks initiated after receiving a legitimate refund or for fraudulent reasons will:

  • Result in permanent account termination
  • Be reported to payment processors
  • May result in legal action to recover costs

11. Subscription and Membership Cancellations

If we introduce subscription-based services in the future:

  • Cancellation must be requested before the next billing cycle
  • No refunds for partial subscription periods unless required by law
  • Access continues until the end of the paid period
  • Specific subscription terms will be provided at signup

12. Corporate and Bulk Purchases

12.1 Business Accounts

Organizations purchasing courses for multiple employees:

  • May negotiate custom refund terms in the purchase agreement
  • Standard 30-day policy applies unless otherwise specified
  • Refunds calculated per unused license
  • Must provide detailed usage reports for partial refunds

12.2 Volume Discounts

Bulk purchases with volume discounts:

  • Refund amount reflects the discounted per-unit price
  • Partial refunds may require adjustment of volume discount tiers
  • Minimum purchase requirements must still be met for remaining licenses

13. Legal Rights

13.1 Statutory Rights

This refund policy does not affect your statutory rights under UK consumer protection laws. You may be entitled to additional remedies under:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Sale of Goods Act 1979

13.2 Distance Selling Regulations

As a UK-based online education provider, you have a 14-day cooling-off period under distance selling regulations. However, by accessing digital content, you acknowledge that:

  • You waive the statutory 14-day cancellation right
  • You agree to immediate access to digital content
  • Our 30-day money-back guarantee provides more favorable terms

14. Refund Policy Updates

We reserve the right to modify this refund policy at any time. Changes will:

  • Be posted on this page with updated effective date
  • Apply to purchases made after the effective date
  • Not retroactively affect existing purchases
  • Be communicated to users via email when material changes occur

15. Fair Usage Policy

15.1 Abuse Prevention

To maintain fair access for all users, we monitor refund patterns. Abuse of our refund policy includes:

  • Requesting refunds for multiple courses repeatedly
  • Completing courses before requesting refunds
  • Downloading all materials then requesting refunds
  • Sharing course content before refund requests
  • Using multiple accounts to exploit the refund policy

15.2 Consequences of Abuse

Users who abuse the refund policy may face:

  • Refund request denial
  • Account suspension or termination
  • Prohibition from future purchases
  • Legal action for fraud

16. Exceptions and Special Cases

16.1 Compassionate Circumstances

We understand that unexpected life events occur. In cases of:

  • Serious illness or hospitalization
  • Bereavement
  • Natural disasters
  • Other extraordinary circumstances

Please contact us to discuss your situation. We may offer extensions, alternative arrangements, or consider refunds outside standard policy terms on a case-by-case basis.

16.2 Course Discontinuation

If we discontinue a course you've purchased:

  • You retain access for a minimum of 12 months from discontinuation notice
  • Full refund available if discontinued within 90 days of purchase
  • Partial refund may be offered for recent purchases
  • Replacement courses may be offered at no additional cost

17. Contact Us

For questions about this refund policy or to request a refund, contact us:

  • Company Name: IT Consulting Scholar
  • Address: Studio 44g Jason Mill, North Karlieborough, DN15 9AU, United Kingdom
  • Phone: +44 7100 891170
  • Email: [email protected]
  • Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
  • Company Registration No: 47181036

18. Acknowledgment

By purchasing our courses, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.